Field notes
Notes from the dispatch desk
Eight articles on what belongs on the ticket before a crew is named.
Where the stain is inside is written down first
The ticket starts with where the stain is inside.
Next: shingle, metal, or flat
Shingle, metal, or flat changes what the crew brings.
Water still coming in versus a dry stain
Water still coming in versus a dry stain is not a routine note.
Stories and how the crew gets up
Stories and how the crew gets up decides the load.
One local company for the callback, address after they claim it
One company is offered the request.
Elena finds the stain
The call starts inside, under the leak.
Material and slope
A flat roof and a shingle slope are different crews.
One company, then they call back
The window is offered to the nearest paid roofing company in range. The caller hears that company will call back. The street address shows after the claim.